Cookie Policy

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Cookie Policy

About cookies and how we use them

By using the website you consent to our use of cookies. Here you can find out more about how we use them.

What are cookies?

Cookies are small files placed on your computer’s hard drive or in your browser memory when you visit a website.

What do cookies do?

Cookies help to make the interaction between users and websites faster and easier. For example, they can remember your preferences, login details or information you supply as you move through an application process. Some cookies store personally identifiable information but this information can only be stored if you provide it – websites cannot gain access to information you didn’t provide to them, and they cannot access other files on your computer.

What do our cookies do?

We use cookies on our site to remember your preferences – for example, if you sign into our website to raise a Support Ticket or while adding our products to your shopping cart.

We also use cookies to help us understand how our customers use our website, for example, the pages customers visit and the links they click on. This helps us make improvements and understand what visitors to our site are interested in.

Some of our cookies enable us to learn which advertisements bring customers to our website. This helps us manage our advertising spend by only using adverts and websites that prove to be effective.

We use advertising cookies to remember if you have visited our site before. This helps us optimise our online advertising to show you content tailored to your interests and needs.

Are cookies safe?

Yes, cookies are small text files. They can’t look into your computer or read any personal information or other material on your hard drive. Cookies can’t carry viruses or install anything harmful on your computer.

Why should I keep cookies switched on?

We would like you to keep cookies active on your computer during your visits to our website because parts of the site rely on them to work properly.

Cookies also help us remember which parts of our site you have visited which means we can make our online advertising more relevant to your needs and interests.

Remember, our cookies are completely safe and do not dig for information on your computer.

Types of cookies we use uses session cookies and persistent cookies.

Session cookies

We may use session cookies, which last only for the duration of your visit (your ‘session’) and are deleted when you close your browser. These simply enable us to identify that the same person is moving from page to page.

Persistent cookies

Persistent cookies remain on your computer after you have visited our site, meaning the site can remember your settings when you revisit us. These cookies last for a pre-defined period unless they are deleted.

We use a combination of first and third party cookies on our website. Third party cookies are simply those that come from external partners and include advertising (e.g Google/Facebook), social media integration (e.g Facebook), and website analytics (e.g Google Analytics).

From time to time we may also embed external content from other third party websites within our website. These include sites such as Facebook and Twitter, whose cookie usage policy you can view on their own websites.

Some cookies are applied by our advertising partner to help manage our online advertising. These cookies enable us to learn which advertisements bring customers to our website and help us manage our advertising spend by only using adverts and websites that prove to be effective.

These cookies may be placed by us, or by another advertiser partner. The information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address (see also Third Party cookies).

Similarly, we also use Google Analytics to allow us to track how popular our site is and to record visitor trends over time such as tracking which pages users visit.

Here’s a full list of the cookies we use and what they do:

Cookie Name Cookie Category Cookie Owners Purpose
Remembering preferences Reverb Foundry To help us remember your preferences as you move around our website – for example whether you’ve viewed the How To guide, showing how the website works.
Functional Cookies Reverb Foundry For logging and keeping you logged in or directing you to the correct page. Without these functional cookies the website won’t work. These cookies contain no personally identifiable information.
Unique session ID Reverb Foundry To help our site remember what page you are on, and who you are, while you move around the website. These cookies might contain your name.
_ga Website visit information Google Analytics Google Analytics uses cookies to help us to track which pages are accessed. This allows us to understand how popular our site is and record visitor trends over time. The cookies contain no personally identifiable information but some of them do use your IP address to help determine where in the world you are accessing the site from and to track the pages you visit within the site.
Tailor online advertising Twitter
We use remarketing list cookies to recognise people who have previously visited parts of our website. This information helps us to tailor our adverts to you and your interests. So when you see our adverts on sites across the Internet we’ll aim to get our most relevant messages to you.

Turning cookies on or off in your browser

You have a number of options when it comes to receiving cookies. You can set your browser either to reject all cookies, to allow only ‘trusted’ sites to send them, or to accept only those cookies from websites you are currently using.

We recommend that you don’t block all cookies because parts of our website rely on them to work properly.

Opting out of remarketing advertising

You can opt out of Google’s use of cookies by visiting Google’s Ads Settings.

Find out how to update your Twitter account to opt out of tailored ads.

Manage your Facebook Ads Settings to opt out of their advertising programme.